Get Help

To help you navigate COVID-19, we’ve put together a list of trustworthy resources.

Please note: All United Way resources are always directed to community agencies, not individuals.

If you are experiencing a crisis, call:

911 (9-1-1)
Police, fire and ambulance

211 (2-1-1)
Community, social, government and health services

If you need support from city services, call:

311 (3-1-1)
Customer service and municipal information

For the most accurate and up to date information on COVID-19, refer to health officials:

To learn about or to request services for seniors, visit or call:

COVID-19 Community Support Services
This regional centralized site supports seniors and adults living with a physical disability to access community support such as transportation, grocery delivery, Meals on Wheels, and telephone safety checks.

To request help for any of the following services, visit: 

Home and Community Care (613-310-2222) 
For health-related inquiries (personal ​hygiene, home support, caregiver support, medication support)

The Good Companions Seniors’ Centre Without Walls Program

To access more information on Employment Insurance and financial assistance, visit:

For more community resources and support services, visit:

In times of community crisis, it’s completely normal to need mental health support. Visit or call:

Ottawa:

Distress Centre (613-238-3311)

Tel-Aide (1-800-567-9699)

Youth Services Bureau (613-260-2360)

Prescott-Russell:

Prescott-Russell Crisis Team (1-866-996-0991) 

Valoris for Children and Adults of Prescott-Russell (1 800 675 6168)

Canadian Mental Health Association Champlain East  (1 800-493-8271)

Parents Lifelines of Eastern Ontario (1 855-775-7005)

Lanark County:

Distress Centre of Lanark, Leeds and Grenville (1-800-465-4442)

Lanark County Mental Health Support 

  • Carleton Place Mental Health Support (613-257-5915)
  • Smiths Falls Mental Health Support (613-283-2170)

Open Doors for Lanark Children and Youth (Under 17)

  • Carleton Place (613-257-8260)
  • Smiths Falls (613-283-8260)
  • Perth (613-264-1415)
  • Toll Free (1-877-232-8260)

Renfrew County:

Mental Health Services of Renfrew County (613-732-8770)

The Phoenix Centre for Children and Families crisis line (1-877-377-7775)

Robbie Dean Family Counselling Centre (613-629-4243)

North Renfrew Family Services (613-584-3358)

Valley Mental Health (613-735-2116)

To access support services available for survivors of violence, visit:

Ottawa Coalition to End Violence Against Women

Unsafe at Home Ottawa – Text and chat support (613-704-5535)

Women’s Sexual Assault Centre Renfrew County (613-735-5551)

Bernadette McCann House, 24/7 Support and crisis line (613-732-3131 or toll-free 1-800-267-4930)

Scott OakleyGet Help